Terms & Conditions

In these Terms & Conditions, the following terms carry the meanings set out below unless the context expressly requires otherwise.

To register and maintain an Account on the sgtoto Platform, you must satisfy all of the following eligibility requirements at the time of registration and on a continuing basis throughout the duration of your membership:

• You must be a natural person (not a corporation, trust, or other legal entity).
• You must be at least 21 years of age. sgtoto strictly enforces a minimum age of 21 in compliance with the platform's responsible gaming policy. Players aged under 21 are absolutely prohibited from registering or placing any bet.
• You must be a resident of Indonesia or otherwise be lawfully permitted to access online betting services from your jurisdiction at the time of each session.
• You must be the sole owner and authorized user of the payment method(s) used to fund your Account. Use of payment instruments belonging to a third party is strictly prohibited.
• You must not be an employee, director, or close associate of sgtoto or any of its affiliated entities, business partners, or software providers.
• You must not hold an existing Account that has been suspended, restricted, or permanently closed by sgtoto for any reason, including breach of these Terms & Conditions.
• You must not be on any self-exclusion list or have opted into any cooling-off period at the time of attempting to register or log in.

Each Member is permitted to hold one Account only on the sgtoto Platform. Opening multiple Accounts, whether under the same or different personal details, constitutes a serious breach of these Terms & Conditions. Any duplicate Accounts discovered will be closed immediately, and any Funds or winnings associated with duplicate Accounts may be forfeited at sgtoto's absolute discretion.

During registration, you are required to provide accurate, current, and complete information, including your full legal name as it appears on a government-issued identification document, your date of birth, a valid email address, and a valid mobile telephone number registered in Indonesia. Providing false or misleading information during registration constitutes a material breach of these Terms & Conditions.

You are solely responsible for maintaining the confidentiality of your Account credentials, including your username and password. You must notify sgtoto's support team immediately at [email protected] if you suspect unauthorized access to your Account. sgtoto will not be liable for any losses arising from unauthorized account access where you have failed to take reasonable steps to protect your credentials.

KYC Verification: Prior to processing your first withdrawal, sgtoto will require you to complete identity verification. You will be asked to submit a clear copy of a valid government-issued photo identification document (e.g., KTP, SIM, or Passport) and, where applicable, proof of ownership of your nominated payment method. sgtoto processes all KYC submissions securely and in accordance with our Privacy Policy.

sgtoto supports deposits and withdrawals via the following Indonesian payment channels: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI (Bank Syariah Indonesia), Bank Permata, OVO, DANA, GoPay, ShopeePay, and LinkAja. All transactions are denominated in Indonesian Rupiah (IDR / Rp).

Deposits:

• Minimum deposit amounts vary by payment channel and are displayed at the point of transaction.
• Deposits are credited to your Account in real time or within a maximum of 5 minutes under normal operating conditions.
• sgtoto does not charge fees on standard deposits; however, your bank or e-wallet provider may apply its own transaction charges.
• sgtoto reserves the right to request source-of-funds documentation for deposits above a threshold determined at our internal compliance team's discretion.

Withdrawals:

• Withdrawals are processed to the same payment method used for the most recent qualifying deposit, unless otherwise agreed with sgtoto's support team.
• Standard withdrawal requests are processed within 5–15 minutes during operating hours (07:00–23:00 WIB, seven days per week).
• First-time withdrawals require successful completion of KYC verification. Subsequent withdrawals from a verified Account proceed automatically subject to routine security checks.
• Minimum and maximum withdrawal limits are displayed in your Account dashboard and vary by payment method.
• sgtoto reserves the right to impose additional verification steps or delay withdrawals where we reasonably suspect fraudulent activity, bonus abuse, or breach of these Terms & Conditions.

sgtoto offers various Bonuses and promotional offers to Members from time to time. Each Bonus is subject to specific terms including wagering requirements, validity periods, eligible games, maximum bet limits, and withdrawal caps. These specific bonus terms are published with each promotion and form part of these Terms & Conditions by reference.

General Bonus Rules:

• Opt-In Required: Most Bonuses require manual opt-in via your Account dashboard or by contacting support. Bonuses are not credited automatically unless expressly stated.
• Wagering Requirements: Bonus Funds must be wagered a specified number of times (typically 10x to 40x, depending on the promotion) before they can be converted to withdrawable cash.
• Validity Period: Each Bonus has a defined validity period (e.g., 7 days, 14 days, 30 days). Any unused bonus credit and associated winnings expire at the end of the validity period.
• Maximum Bet Limits: While playing with active bonus Funds, Members may be restricted to a maximum bet size per spin or per bet (typically Rp 50,000 per bet). Exceeding this limit may void the Bonus and any winnings derived from it.
• Game Contribution Rates: Not all games contribute equally toward fulfilling wagering requirements. Slots typically contribute 100%, while table games, live casino, and sports bets may contribute at reduced rates (e.g., 10%–20%) or may be excluded entirely. Contribution rates are published with each promotion.
• Withdrawal Cap: Some Bonuses impose a maximum withdrawal limit on winnings generated from bonus Funds (e.g., 10x the original Bonus amount). Any excess winnings are forfeited upon withdrawal.
• One Bonus Per Member: Unless otherwise stated, each Member is entitled to claim each unique promotion once only. Use of duplicate Accounts to claim the same Bonus multiple times constitutes bonus abuse and may result in forfeiture of all Bonuses and closure of all associated Accounts.

All bets placed on the sgtoto Platform are subject to the specific game rules, odds formats, and settlement rules applicable to each game category. Members are responsible for understanding the rules of any game before placing a bet.

Sports Betting:

• All sports bets are settled in accordance with the official result declared by the governing sports body (e.g., FIFA, AFC, BRI Liga 1 organizers).
• If a match is postponed, sgtoto will void all bets if the match does not take place within 48 hours of the original scheduled start time, unless otherwise stated in sport-specific rules.
• Settlement of live in-play bets follows the score and match events as displayed by our official data provider at the time the bet is struck. Discrepancies between our display and the official match result will be resolved in favor of the official result.
• Bets on bandar bola (Indonesian football betting markets), mix parlay (accumulator bets), and voor bola (Asian handicap) are subject to the standard settlement rules for those bet types, which are published in the sportsbook rules section accessible from your Account.

Live Casino:

• All live casino games are streamed from studios operated by licensed third-party providers including Evolution Gaming, Pragmatic Play Live, and others.
• Game outcomes are determined by physical equipment (cards, dice, roulette wheels) operated by live dealers and recorded on video. sgtoto has no influence over game outcomes.
• In the event of a technical disconnection during a live game round, your bet remains valid and will be settled according to the actual game outcome. You may view the outcome in your bet history after reconnecting.

Slots & RNG Games:

• All slot games and RNG-based games use certified random number generators independently tested by accredited laboratories.
• Published Return to Player (RTP) percentages represent theoretical long-term payout rates and do not guarantee results in any individual session.
• Slot gacor (high-payout slots) refers to slots with above-average published RTP figures. RTP data is available in the game information panel within each slot title.

Togel (Numbers Lottery):

• Togel bets are settled according to the official draw results published by the respective lottery organizers (e.g., Singapore Pools for Togel SGP, Hong Kong Jockey Club for Togel HK, Sydney Pools for Togel SDY).
• sgtoto is not the organizer of togel draws. We offer betting markets on published lottery results. Draw times and result publication schedules are displayed in the togel section of the Platform.
• All togel bets must be placed before the published cut-off time for each draw. Bets placed after the cut-off time will be automatically rejected or rolled forward to the next available draw.

sgtoto is committed to promoting responsible gaming and providing Members with tools to manage their gambling activity. We recognize that for a small percentage of users, gambling can become problematic. The following Responsible Gaming Tools are available free of charge to all Members:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your Account.
• Loss Limits: Set limits on net losses over a defined period.
• Session Time Limits: Configure automatic logout after a specified duration of continuous play.
• Reality Check Notifications: Receive on-screen reminders of your session duration and net position at regular intervals.
• Cooling-Off Period: Take a temporary break from the Platform for a period of 24 hours, 7 days, or 30 days.
• Self-Exclusion: Permanently close your Account for a minimum period of 6 months. During self-exclusion, you will not be permitted to open a new Account or access the Platform.

All Responsible Gaming Tools can be activated via your Account dashboard under "Responsible Gaming Settings." Limits take effect immediately or after a short cooling-off period, and cannot be increased during an active limit period.

If you believe you may be developing a gambling problem, we strongly encourage you to seek professional help. Contact our support team at [email protected] to request immediate self-exclusion or to be referred to support resources. Additional information is available on our Responsible Gaming page.

The following activities constitute prohibited conduct and are strictly forbidden on the sgtoto Platform:

• Use of automated betting systems, bots, or scripts to place bets.
• Collusion with other Members to manipulate game outcomes or exploit Bonuses.
• Use of VPN, proxy, or other anonymization services to disguise your true location or identity.
• Exploitation of software errors, bugs, or technical vulnerabilities to gain unfair advantage.
• Use of stolen, fraudulent, or third-party payment methods to fund your Account.
• Money laundering or using the Platform to process funds derived from illegal activity.
• Providing false or misleading information during registration or KYC verification.
• Operating multiple Accounts or assisting others in doing so.
• Engaging in abusive, threatening, or harassing behavior toward sgtoto staff or other Members.

Any Member found engaging in prohibited conduct will face immediate Account suspension. sgtoto reserves the right to forfeit any Funds or winnings associated with prohibited conduct, void all bets placed during the period of misconduct, and report serious violations to relevant authorities.

All content displayed on the sgtoto Platform, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, software code, and data compilations, is the exclusive property of sgtoto or its licensors and is protected by Indonesian and international intellectual property laws.

Members are granted a limited, non-exclusive, non-transferable license to access and use the Platform for personal, non-commercial purposes only. You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the Platform without sgtoto's prior written consent.

sgtoto provides the Platform on an "as is" and "as available" basis. While we strive to maintain uninterrupted service, we do not guarantee that the Platform will be available at all times or that access will be error-free.

To the maximum extent permitted by law, sgtoto disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. sgtoto will not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Platform, including but not limited to loss of profits, data loss, or business interruption.

In no event shall sgtoto's aggregate liability to any Member exceed the total amount of Funds deposited into that Member's Account during the 30-day period immediately preceding the event giving rise to the claim.

sgtoto is not responsible for losses caused by factors outside our reasonable control, including but not limited to internet service provider failures, power outages, acts of government, natural disasters, strikes, or civil unrest.

Members may close their Account at any time by contacting sgtoto's support team. Upon Account closure, any remaining Funds in your Account balance (excluding unreleased Bonus Funds) will be returned to you via your registered payment method after deduction of any applicable fees or charges.

sgtoto reserves the right to suspend or permanently close any Member's Account at our sole discretion, with or without cause, and with or without prior notice. Common reasons for Account closure include:

• Breach of these Terms & Conditions or any specific bonus terms.
• Providing false information during registration or KYC verification.
• Engaging in prohibited conduct as defined in Section 8.
• Failure to respond to KYC or source-of-funds verification requests within a reasonable timeframe.
• Extended periods of Account inactivity (typically 12 months or more with a zero balance).

In cases of Account closure for breach of these Terms & Conditions, sgtoto reserves the right to forfeit any remaining Account balance and void all pending bets.

These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which sgtoto is licensed to operate. Any disputes arising from or relating to these Terms & Conditions or your use of the Platform shall be resolved through good-faith negotiation between you and sgtoto.

If a dispute cannot be resolved through negotiation, you agree to submit the dispute to binding arbitration in accordance with the arbitration rules applicable in the jurisdiction of sgtoto's licensing authority. Each party shall bear its own costs in relation to arbitration unless the arbitrator awards costs to one party.

Nothing in this clause prevents sgtoto from seeking injunctive or equitable relief in a court of competent jurisdiction to protect its intellectual property rights or prevent ongoing breaches of these Terms & Conditions.

sgtoto reserves the right to amend these Terms & Conditions at any time. Amendments take effect immediately upon publication on the Platform unless a longer notice period is specified. Continued use of the Platform following publication of amended terms constitutes your acceptance of those amendments.

Material amendments that significantly affect Members' rights or obligations will be communicated via email to the address registered on your Account and/or via prominent notice on the Platform homepage. It is your responsibility to review these Terms & Conditions periodically.

If you have any questions, concerns, or complaints regarding these Terms & Conditions or your use of the sgtoto Platform, please contact our support team:

Our support team is available via live chat, email, and WhatsApp to assist with all Account-related queries, technical issues, and general inquiries. Response times vary by contact method and issue complexity, but we aim to acknowledge all inquiries within 2 hours and resolve most issues within 48 hours.